Privacy Policy

This policy covers our Website (being any website operated by Innovarisphere solutions private limited , our App (being any app operated by Innovarisphere solutions private limited ), our stores, and any correspondence you have with the Group regarding our retail offering.

We prioritize the security of our customers data. Any personal data you provide to us that can be used to identify you is stored securely and confidentially, and is processed in accordance with applicable law and this privacy statement, which describes the personal data we collect about you when you interact with us and how we use it. 

We take appropriate technical and organizational measures to protect against unauthorized or illegal processing of your personal data, such as encrypting your information according to industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain portions of our website, you are responsible for maintaining the confidentiality of this password. We request that you not disclose your password with anyone.  .  

Whenever we make modifications to this policy, they will be reflected on this page and you will be notified via email.  

Who Are We?  

Innovarisphere solutions private limited  is the data controller for the information gathered when you pursue this Website and App and purchase our products. If you have any questions about our use of personal information or this privacy statement, please contact Data Protection at Service@Shinvera.com.   

We May Hold Information About You  

When you register to use our Website or App, purchase a product, register to receive our emails, or contact us, we will collect the personal data you provide, including your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in information, and payment information.  

When you browse our Website or App, regardless of whether you are registered, purchase a product, register to receive our emails, receive and open or click our emails, we and our partner advertising networks, advertisers, and advertising affiliates (Third Party Advertisers) will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visited on our Website or App, and where you went after leaving  

Calls may be recorded for quality, training, and security reasons if you contact us by telephone. In the following instances, calls may be monitored without your consent: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to ensure that quality standards or targets are met; and to ensure the efficient operation of the telecom system.  

How we may use your private information  

We may use your personal information as follows:  

• We are unable to enter into a contract with you without your identification, contact and payment information. We may retain your information for a reasonable period of time after the transaction has been completed to fulfill any contractual obligations (such as refunds, guarantees, etc.) and to comply with any legal requirements for the retention of transactional data).   
• To inform you of similar products and services, or products and services about which you have specifically requested information, via email, postal mail, mobile phone, telephone, and/or other digital means (depending on your specific preferences), including social media platforms;  
• To provide you with the services you have requested, including the sale and/or distribution of products made available to you via Direct Supply;  
• To register you on the Website or App (where this involves creating an account for you, we will use your personal information to maintain and update your account (e.g., in the event of a change in your address or marketing preferences);  
• To manage our Website and Application;  
• To analyze and enhance the use of our Website, App, and retail offering, including how you navigate our Website or stores;  
• Measurement and analysis of our advertising;  
• To make suggestions and recommendations about products and services that may be of interest to you, other users of our Website and App, and users of our Third Party Advertisers' services;  
• To keep you informed about your marketing preferences;  
• To maintain our Website, application, and network secure;  
• For the purpose of processing payments, detecting and preventing fraudulent transactions and/or other illicit activity (we may share your information with a third party for these purposes); and  
• To evaluate and execute your employment application.  

We process this data where you have given us permission to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law, or where it is in pursuit of our legitimate interests, which include providing relevant marketing and maintaining our services.  

How long we maintain your data  

We will not retain your personal information for any purpose longer than necessary, and we will only retain the personal information that is pertinent to the stated purpose.  

We will retain the personal information you submitted when registering an account on our Website or App for as long as that account is active.  

In the event that you contact our customer service department, we will retain your information for as long as necessary to resolve your inquiry and for a limited time thereafter.  

When you make a purchase through our Website or App, we will retain certain limited personal information, such as your name, email address, and mailing address, until you ask us to delete or amend those details so that we can report new and existing users to our affiliate advertisers. We will retain information regarding your website navigation history for a comparable length of time.  

Even after you have closed your account, we may retain some of your personal information if required by law or if it is reasonably necessary to comply with regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.  

How we may disclose your personal information  

We may also share your personal information with carefully chosen third parties who assist us in providing you with products, advertisements, and services. This will include the following third-party types:  

• Our professional advisors, which include, but are not limited to, our insurers;  
• Our vendors, business associates, and subcontractors  
• Our External Advertisers  
• Our Direct Supply partners, who will provide certain products/services directly to you and require your personal information to process and deliver your order (including warehousing, order packaging, delivery, and returns);  
• Our Direct Supply middleware providers, who administer the platform through which the order you place on this website is communicated to the appropriate Direct Supply partner; and  
• Providers of search engines and web analytics tools.  
• Your personal information will only be shared with third parties when it is necessary for them to provide us with the services we require.  
• If we were to sell our business or assets, we may share your personal information with any prospective/actual buyer and/or their advisors. We may also disclose your personal information if required to do so by law, in connection with the prevention or detection of crime, for the purpose of establishing, exercising, or defending our legal rights, or if we deem a request for disclosure to be valid. This includes exchanging information with other companies and organizations for fraud prevention and credit risk reduction.  
• You should be aware that if the police or any regulatory or government agency investigating suspected unlawful activities requests us to provide your personal information or any other information we obtain about you, we are permitted to do so.  

Links to third-parties  

Our Website and App may contain links to and from the websites of third parties or utilize software or a service that requires the sharing of your personal information with a third party. Please be aware that these third-party websites/providers have their own privacy policies, for which we assume no responsibility or liability. Please review these policies before submitting any data to these websites. Our list of third-party providers includes their respective privacy policies.  

Where we store your private information  

The information that we collect from you may be conveyed outside of India and stored there. It may also be processed by personnel located outside of India who work for us or one of our suppliers, third party providers, including Direct Supply partners and middleware providers. Where we do so, the data protection laws of the third country will have been deemed adequate by India, or other applicable safeguards will be in place.  

Your legal privileges  

You have the right to request that we refrain from using your personal information for marketing purposes. You can exercise your right to prevent such processing by selecting certain boxes on the forms we use to acquire your data, clicking the unsubscribe button on any communication we've sent you, visiting the customer preference center, or contacting us.  

If you have given us permission to use your personal information, you can revoke that permission at any time.  

If the information we maintain about you is inaccurate or lacking, you can notify us and request that we correct or add to it.  

You also have the right, subject to certain exceptions, to request a copy of any personal information we hold about you. In certain circumstances, if you choose to exercise this right, we may charge a fee to cover our costs in providing you with details of the information we hold about you.  

If you have a complaint about how we've handled your personal information, you may be able to request that we restrict our use of your information while your complaint is being investigated. If you withdraw your consent, it is no longer necessary for us to use your personal data, you object to our use of your personal data and we have no compelling reason to continue using it, or we have not handled your personal data in accordance with our obligations, you may request that we delete your personal data.  

To exercise these rights, we must be satisfied with your identity; therefore, we may request that you provide identification documents or confirm other information we hold about you (like a recent delivery reference or address).